You are here: Home Returns

Returns and Refunds Policy

Returns Procedure

If, for any reason, you are unhappy with your purchase, or it does not meet your requirements, you can return it to us, in its original condition and packaging, within 14 days of the date you received it and we will issue an exchange or a full refund for the price you paid for the item (see our refunds and exchanges policies). Unless faulty, we can not accept the return of watches that have been worn, personalised or had their bracelets adjusted.

Items must be returned within 14 days of receipt. If items are returned after this time we are within our rights to refuse a refund but may be willing to offer an exchange, subject to it being in pristine condition.

In the unlikely event that you receive a watch that is defective, has been damaged in transit, or is not the one you ordered then you can return it to us for exchange or a full refund within 14 days of receiving it. Under these circumstances we will also refund you the cost incurred returning the item to us. If you are returning a watch to us because it is incorrect, we will only refund your postage costs if the item is wrong through an error on our part and not if the watch was wrongly ordered by yourself.

This returns policy does not affect your statutory rights.

How To Return An Item:

Items must be returned in their original packaging and with all booklets, guarantees and product tags if they are attached.

To enable us to process your return more efficiently, we ask you to include a covering note with your item stating why it is being returned and whether you want an exchange or a refund. In this note you should also include your order or invoice number, or a copy of the original invoice, so that we can track your order. If an item is returned without a covering note then, if we are able to trace your order, we shall contact you by phone or email to ascertain the reason for return. If we do not hear back from you within 30 days we reserve the right to either return the item to you or, if the item qualifies, process a refund minus a £10.00 administration fee.

Returns should be sent via an insured and traceable method, such as Royal Mail Recorded or Special Delivery, as we cannot be held liable for any items which go missing in the post and do not reach us. If you use Royal Mail Recorded or Special Delivery then you can check to see if we have received your parcel on the Royal Mail website’s ‘track and trace’ facility. If a parcel does go missing and never reaches us it is your responsibility to claim for the item from Royal Mail or the courier used.

Please note that if you do not pay enough postage for the parcel and we have to pay a fee to take receipt of it then we shall deduct that amount plus a £10.00 administration fee from any refund.

Returns Address and Contact Details

Please send all returns to the following address:

Time Track Services
P.O BOX 10774
Birmingham
B14 4ZQ
UK

Customers will need to state the following information.

• A covering note with your item stating why it is faulty
• Date Purchased
• Model No
• Owners Name & Address
• Invoice Number

We require a cheque for £5.00 payable to time track services to cover return postage and insurance for loss or damage whilst in transit, or undergoing repairs.

Please allow 28 days for a refund or delivery of your repaired item.

* Call our customer service team on 0870 7577878 for enquires.

* Our customer service team only deal with returns and refunds. All order must be placed online at wristwatches.co.uk

Warranty

All watches bought from wristwatches.co.uk carry a 2 year warranty from date of purchase. Please note that proof of purchase may be required to enable us to track your original order when making any claims under the warranty period.

Contact Information

Email us at sales@wristwatches.co.uk if you have any questions or queries.